Terms & Conditions
Last updated: May 2026
Please read these terms carefully before placing an order with Valdis Jewels. By using our website or making a purchase you agree to be bound by these terms and conditions.
1. About Us
Valdis Jewels is an online fine jewellery store offering premium rings and accessories worldwide. These terms govern your use of our website and the purchase of any products through our store. If you do not agree with any part of these terms, please do not use our store or place an order. Valdis Jewels reserves the right to refuse service, cancel orders or modify these terms at any time without prior notice.
2. Products and Descriptions
We make every effort to ensure that product descriptions, images and specifications are accurate and up to date. However, we do not warrant that product descriptions or other content are entirely error-free, complete or current. All products are subject to availability. Product colours may vary slightly due to screen and photography settings. We reserve the right to discontinue any product at any time. All stones are lab-created unless otherwise stated.
3. Pricing and Payment
All prices are displayed in USD unless otherwise stated. Prices are subject to change without notice. We reserve the right to correct any pricing errors, even after an order has been placed. Payment is required in full at the time of purchase. We accept all major credit cards and payment methods available at checkout. Orders will not be dispatched until payment has been confirmed. In the event of a pricing error we will contact you before processing your order.
4. Orders and Cancellations
Once an order is placed it enters our dispatch system promptly. Please contact us immediately if you need to cancel or amend an order. We will do our best to accommodate your request however we cannot guarantee changes once an order has been dispatched. Order confirmation does not constitute acceptance of your order. We reserve the right to cancel any order at our discretion. If we cancel your order a full refund will be issued promptly. Cancellation requests made after dispatch will be treated as a return.
5. Delivery and Shipping
We dispatch all orders within 24 hours of payment confirmation. Orders placed before 2pm on business days will be dispatched the same day. Estimated delivery times are provided as a guide only and are not guaranteed. Valdis Jewels is not liable for delays caused by postal services, customs authorities or other third parties outside our control. All international orders may be subject to customs duties and import taxes which are the sole responsibility of the recipient. Risk of loss and title for items pass to you upon dispatch.
6. Returns and Refunds
We offer a 30-day return policy from the date of delivery. Items must be returned in their original unworn condition in their original packaging. Return postage costs are the responsibility of the customer unless the item is faulty or incorrectly sent. Refunds will be processed within 3 to 5 business days of receiving the returned item. Items that show signs of wear, damage or modification will not be accepted for return. To initiate a return please contact our support team with your order number.
7. Product Care and Warranty
Our jewellery is crafted from fine materials and is designed to last. To maintain the quality and appearance of your ring we recommend keeping it away from harsh chemicals, perfumes, and water. Normal wear and tear, scratches or damage caused by improper care are not covered under any warranty. If you receive a faulty or damaged item please contact us within 7 days of delivery and we will arrange a replacement or refund.
8. Privacy and Personal Information
We collect and use your personal information solely for the purposes of processing your order and improving your shopping experience. We do not sell, trade or share your personal information with third parties except where required to fulfil your order or comply with legal obligations. For full details please refer to our Privacy Policy.
9. Intellectual Property
All content on the Valdis Jewels website including text, images, logos, and design is the property of Valdis Jewels and is protected by applicable intellectual property laws. You may not reproduce, distribute or use any content from our website without prior written permission.
10. Limitation of Liability
To the fullest extent permitted by law, Valdis Jewels shall not be liable for any indirect, incidental, special or consequential damages arising from your use of our website or the purchase of our products. Our total liability to you for any claim arising from a purchase shall not exceed the amount paid for the relevant item.
11. Governing Law
These terms and conditions are governed by and construed in accordance with applicable laws. Any disputes arising from these terms or your use of our store will be handled in good faith. We will always work to resolve any issue directly with you in the first instance.
12. Contact
If you have any questions about these terms please contact our support team. We respond to all enquiries within 24 hours.