Privacy Policy
Last updated: May 2026
At Valdis Jewels, your privacy is important to us. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website or place an order with us.
1. Information We Collect
When you place an order or interact with our website we may collect the following information. Your name, email address, shipping address and billing address. Your phone number if provided. Payment information which is processed securely through our payment provider and never stored by us. Your order history and purchase details. Information you provide when contacting our support team. Technical data such as your IP address, browser type and pages visited, collected automatically through cookies and analytics tools.
2. How We Use Your Information
We use your personal information for the following purposes. To process and fulfil your orders and send order confirmations and shipping updates. To respond to your enquiries and provide customer support. To improve our website, products and services. To send you promotional emails and offers if you have opted in to receive them. To comply with legal and regulatory obligations. We will never use your information for any purpose other than those listed above without your consent.
3. Sharing Your Information
We do not sell, rent or trade your personal information to third parties. We may share your information with trusted third party service providers who assist us in operating our website and fulfilling orders. These include our payment processor, shipping carriers and email service providers. All third parties we work with are required to handle your information securely and in accordance with applicable privacy laws. We may also disclose your information if required to do so by law or in response to a valid legal request.
4. Payment Security
All payment transactions are processed through a secure, encrypted payment gateway. We do not store your credit card details on our servers at any time. Your payment information is handled in full compliance with PCI DSS standards.
5. Cookies
Our website uses cookies to enhance your browsing experience and collect anonymous analytics data. Cookies are small text files stored on your device that help us understand how visitors use our site. You can disable cookies through your browser settings however this may affect certain features of our website. By continuing to use our website you consent to our use of cookies.
6. Data Retention
We retain your personal information for as long as is necessary to fulfil the purposes outlined in this policy or as required by law. Order records are retained for a minimum of 7 years for accounting and legal compliance purposes. You may request deletion of your personal data at any time subject to our legal obligations.
7. Your Rights
You have the right to access the personal information we hold about you. You have the right to request correction of any inaccurate information. You have the right to request deletion of your personal data where it is no longer necessary for us to retain it. You have the right to opt out of marketing communications at any time by clicking the unsubscribe link in any email we send. To exercise any of these rights please contact our support team and we will respond within 30 days.
8. Third Party Links
Our website may contain links to third party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third party sites you visit.
9. Children's Privacy
Our website and products are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child please contact us and we will delete it promptly.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically. Your continued use of our website following any changes constitutes your acceptance of the updated policy.
11. Contact
If you have any questions, concerns or requests regarding this Privacy Policy or the handling of your personal information please contact our support team. We respond to all enquiries within 24 hours.